Services & Support

Do you have technical questions or are you experiencing problems with one of our products? Then use our free Technical Hotline, where our team of experts will be happy to assist you!

To use our free Technical Hotline, simply click the contact button below. Our friendly team is ready to answer your questions, troubleshoot problems and provide you with the guidance you need. We understand that your time is precious, so we strive to provide you with a quick and effective solution.

Whether it is a complex technical question or a specific problem with your product, we are here to help you. We believe in providing high-quality service and ensuring your satisfaction as a valued customer.

Below you will also find information and help on various topics.


Pallet transport


Do you have questions about your pallet shipment? For orders that we transport by pallet, the following rules apply.

RMA form


You have problems with a product purchased from us and you want to return this product to us? Then use this RMA form to request an RMA number.

USV service


Would you like to have your UPS serviced by us? Then use this UPS service form.

19 inch configuration


If you are interested in a configuration of a 19-inch wall housing, 19-inch server or 19-inch network cabinet, simply fill out this form and send it back to us.

Individual cable assembly


Do you need cables that have to be made to measure? Then you are at the right place! Send us the completed form and you will receive a quote from us as soon as possible.

Provision of our product data


If you are interested in regularly providing our prices and availability or our complete article data - free of charge and directly for importing into your ERP system, your PIM system, your eShop - simply fill out this Excel form and send it back to us.

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